Return Policy

At Kamistore, we are committed to ensuring you are satisfied with your purchase. Please review our policy below for returns and exchanges:

1. Product Exchanges:
Exchanges are only accepted for defective products. If you receive a defective item, please contact our customer service team within [number of days, e.g., 7 days] from the date of receipt. We will arrange for the exchange of the defective product at no additional cost. To initiate an exchange, please provide your order number and a description of the defect.

2. Refunds:
Refunds are available but are subject to a 50% fee of the product's original cost. This fee covers processing and restocking costs. To request a refund, please contact our customer service team within [number of days, e.g., 30 days] from the date of purchase. The item must be returned in its original condition, unused, and in its original packaging.

3. Return Shipping:
Customers are responsible for return shipping costs, except in cases where the product is defective. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive the returned item.

4. Non-Returnable Items:
Certain items are non-returnable, including but not limited to [list any specific categories if applicable]. Please check the product details before making a purchase.

5. How to Return or Exchange an Item:

Contact our customer service team at [email address] to request a return or exchange authorization.
For defective products, provide details of the defect and your order number.
Pack the item securely in its original packaging.
Send the package to the following address: [return address].
6. Processing Time:
Once we receive the returned item, we will process your exchange or refund within [number of days, e.g., 7-10 business days]. You will receive a confirmation email once your return has been processed.

If you have any questions or need further assistance, please reach out to our customer service team at [email address] or [phone number].

Thank you for shopping at Kamistore!